What does your eCommerce store sell? 你的商城里卖什么？
How long have you been in business?你们从事这一行多久了？
What makes you different from your competitors?你们与竞争者有何不同？
How long does it take to process the refund? 处理退款需要多长时间？
Will I get a receipt of my refund amount? 我是否会收到退款金额的收据？
Under what circumstances can a refund be initiated? 哪些情况可以申请退款？
What is the store return policy? 商城的退货政策是什么？
How many days does it take to ship a product? 发货需要多久？
What are the shipping fees? 运费是多少？
How do I track my order? 如何追踪我的订单？
Do you ship packages internationally? 是否可以发国际快递？
What payment methods do you accept?你们支持哪些付款方式？、
Are your payment modes secure? 你们的付款方式是否安全？
